Hearing Aid Maintenance Guide

Proper maintenance of your hearing aid can significantly extend the life of the device. It can also ensure the device is working at full capacity. Below we’ve put together some helpful tips on how to properly maintain your device and how to troubleshoot any problems that may arise:

Tips on maintaining your device:


  • Keep your hearing device in a dry, cool place.
  • Turn off your hearing aid when not in use.  Remove the battery when the device won’t be in use for an extended period of time.
  • Carefully clean battery contacts regularly, making sure not to bend the contacts.
  • Regularly change filters so that dirt and wax don’t build up.
  • Remove any earwax buildup on the device. This can cause permanent damage.
  • Never insert objects into the sound outlet. When cleaning, use a small brush or soft cloth.
  • Never wear your hearing aid while swimming, in the shower, using a blow dryer or applying hair spray.

Common Hearing Aid Problems & Solutions:


Problem Possible Cause(s) Solution(s)
Hearing device appears “dead” The battery may be depleted.

The receiver tube may be blocked.

The device may be damaged or defective.

Replace the battery.

Remove any blockage and clean the device.

Speak to your hearing professional.

No sound The battery may be depleted.

Sound outlet may be clogged.

Microphone may be clogged.

Replace the battery.

Clean the sound outlet or replace the wax filter.

Clean the microphone opening.

Whistling or howling sound when inserted Ear wax may have accumulated.

Device was not inserted properly.

Visit your doctor to have your ears checked.

Remove the device and reinsert it.

Distorted/unclear sound The battery may be running low.

The battery may be dirty or corroded.

The device may be damaged or defective.

Replace the battery.

Using a dry cloth, clean the battery’s surface or replace the battery.

Speak to your hearing professional.

Device is not loud enough The receiver tube may be blocked.

Your hearing has changed.

Remove any blockage and clean the device.

Speak to your hearing professional.

(source: oticon.com)

Have questions about hearing aid maintenance? If you would like to speak with one of our hearing care professionals, contact us today and schedule an appointment at a Kenwood Hearing Center near you.

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The purpose of this hearing assessment and/or demonstration is for hearing wellness to determine if the client(s) may benefit from using hearing aids. Products demonstrated may differ from products sold. Test conclusion may not be a medical diagnosis. The use of any hearing aid may not fully restore normal hearing and does not prevent future hearing loss. Testing is to evaluate your hearing wellness, which may include selling and fitting hearing aids. Hearing instruments may not meet the needs of all hearing-impaired individuals. One offer per customer. Insurance benefit, including Managed Care or federal reimbursements, cannot be combined with any of our promotional offers, coupons or discounts. Other terms may apply. See office for details.

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As a company focused on care, our team at Kenwood Hearing Center is committed to providing a safe and healthy environment for our customers and staff. Together with our communities, we pledge to do everything we can to ensure you have a safe visit as we honor our mission to help people hear better.

Our Response to COVID-19:

We are committed to providing a safe and healthy environment for all of our customers and office staff. To ensure your safety, and the safety of our associates, we have temporarily closed the doors to some of our offices. We apologize for any inconvenience, and we look forward to seeing you for your appointment at a nearby location or as soon as we can reopen.

If you have an appointment in one of these locations, we will contact you to reschedule.